HELP & DOCUMENTATION
Support
Technical support for IBeX4 from the team that builds it. Standard support runs 8×5, Monday to Friday, Alaska time; customers with 7×24 support can reach us any time. Our phone line is always answered.
Support portal
Sign inSee and update your support tickets. Access is set up per person: request access.
Billing portal
Sign inView invoices and pay online. Access is set up per person: request access.
Support levels
How support works
Standard support (8×5)
Included with every IBeX4 licence: technical support during business hours (8×5, Monday to Friday, Alaska time), and all software updates.
7×24 support
Round-the-clock technical support every day of the year, for systems that can’t wait. $1.20 per device per month. See pricing.
Guides and documentation
Step-by-step IBeX4 guides are on the way. Until then, email or call and our team will help.
Outside business hours: our phone line is always answered, but after-hours technical support is guaranteed only for customers with 7×24 support. Other requests are handled the next business day. Every email to support opens a ticket you can follow in the support portal.
IBeX support is part of FTI support. FTI supports your IBeX4 system; your team runs it day to day, and FTI can help with changes as quoted or hourly work.