ANCHORAGE , ALASKA
Support You Can Count On

IBeX has been designed and tested to provide years of trouble free service.  While we are proud of our systems we are also proud of the support we provide.

IBeX’s Safe-T-Net is a  maintenance contract that will deal with any issues that you may have with your IBeX system.  We offer three support programs to meet the needs of our customers.

8 X 5

This package includes web and e-mail support only and 2-3 business day shipping on hardware replacement.  Phone support is not available with this package.  This package includes software upgrades and hardware support.

 24 x 7 x NBD

This package includes web and e-mail support only and 2-3 business day shipping on hardware replacement.  Phone support is not available with this package.  This package includes software upgrades and hardware support.

Pay As You Go

This package includes web and e-mail support only and 2-3 business day shipping on hardware replacement.  Phone support is not available with this package.  This package includes software upgrades and hardware support.

8 x 5 Support Resources
  • Help Desk – Start here by opening a ticket with our help desk.  We will respond within one (1) working day.
  • Knowledge Base – A collection of support articles and FAQ’s for many common questions and issues.

 


24 x 7 x NBD Support Resources
  • Help Desk– Start here by opening a ticket with our help desk.  We will respond within one (1) working day.
  • Knowledge Base – A collection of support articles and FAQ’s for many common questions and issues.
  • Phone

Pay As You Go
  • Phone – Pay as you go support is billed by the hour to resolve your issue.   The hourly rate is $175 per with a one (1) hour minimum.  A credit card is required for this service.
  • 8 x 5 Support contract customers – $75 per with a one (1) hour minimum.  A credit card is required for this service.